We’ll keep you in touch each step of the way
You’ll be asked to describe each item you’re claiming for, and to attach any photos, receipts, valuations or warranties – if you have them. These are essential, so make sure you have them available now.
If you prefer, please contact us using the details below, and we will call or email you to discuss this further.
Once we have the item descriptions, our specialists will price each item for your insurer. We may ask suitable jewellers to quote. After pricing each item, we will recommend how your claim is settled for your Insurer to approve.
Our primary focus is to help you receive an accurate, like-for-like replacement for your lost or stolen items. We understand that jewellery is personal, and while we may suggest jewellers based on the jewellery being replaced you will always have the option to put forward your preference jeweller.
We base our assessment on the information you provide. The more detail you can provide about the item’s description, the more accurate our assessment will be for your claim.
Once we have the necessary information to complete an assessment, we will report to your insurance company within a few days. Most jewellery claims take 1 to 2 weeks to settle.